Get in Touch With Us

This page is for readers who want to reach the editorial team behind New Zealand Online Casinos. Whether you have spotted an out-of-date bonus term, want to query how we ranked a site, or simply want a plain-English answer about how withdrawals work at an offshore casino, our inbox is open. Below you will find the best way to get in touch, what we can and cannot help with, and where certain enquiries are better directed.

How to reach the editorial team

Email is the fastest and most reliable route. Send your message to the contact address published on deltadiscovery.nz, and include enough detail for us to act on it — the casino name, the page you were reading, and a screenshot or quote of anything you believe is wrong. A real person reads every message; we do not treat an automated acknowledgement as a reply.

We are based around New Zealand hours, so messages sent overnight NZT are usually picked up the following working day. Public holidays and weekends will stretch that out. If your enquiry is urgent and relates to money sitting in a casino account, contact that operator's own support channel first — most run live chat around the clock — because we have no access to your account.

What we can help with, and what we can't

Bring this to us	Bring this to the casino
Corrections to bonus amounts, wagering terms or expiry dates on our pages	A bonus that has not credited to your account
Questions about how we score and rank sites	Verification (KYC) documents and account approval
Broken links, missing pages or display problems on mobile	Withdrawal timing, pending periods and payment holds
Suggestions for casinos, pokies or topics to cover	Closing an account or setting deposit limits
Partnership and commercial enquiries	Disputes over a specific bet, spin or balance

We are an independent comparison site, not an operator, an agent or a regulator. We cannot credit a bonus, release a withdrawal, reopen a closed account or overturn a decision made by a casino's compliance team. What we can do is explain the terms as we understand them and, where a site's published conditions differ from what we have recorded, correct our page.

How we earn money, stated plainly

Some links on New Zealand Online Casinos are commercial. If you open an account through one of them, we may receive a commission from the operator. That arrangement does not buy a position in our rankings, a higher score, or protection from criticism — every listed site carries at least one drawback in our write-ups, including the top-ranked one. If you ever think a page reads like an advert rather than an assessment, that is exactly the kind of message we want.

Reporting an error in a bonus or offer

Promotions change often, particularly at newer brands. Offers we have recorded are shown in the currency the casino itself promotes, and headline figures are maximums rather than what any individual receives. If you find a mismatch, the following details help us verify it quickly:

1. The casino name and the offer as it appeared on our page.
2. The offer as it currently appears on the operator's own site or terms page.
3. The date you checked, and the country and device you were browsing from.
4. Whether you were a new or returning customer, since terms often differ.

Common questions we get about the sites we list

Certain queries come up in the inbox week after week. Here is how we answer them, using three of our highest-rated listings as examples.

LuckyDreams

Readers ask about LuckyDreams more than any other brand, which is unsurprising given it sits at the top of our table with an editorial rating of 10.0. Its welcome package is advertised as up to $10,000 plus 500 free spins. The wording matters: "up to" means the cash portion is a percentage match spread across qualifying deposits, and free spins are typically released in daily batches on selected pokies rather than all at once. Before claiming, check the wagering multiple, the maximum cashout attached to spin winnings, and the expiry window. Limitation: a headline this large takes substantial deposits to unlock in full, so casual players will only ever touch a fraction of it.

VegasNow

VegasNow, rated 9.9, draws questions because its up to $8,000 and 500 free spins package looks similar to the leader's but is structured differently across the first deposits. It is a useful comparison point for readers trying to understand that a smaller headline is not automatically a weaker offer — the match percentage on the first deposit and the wagering requirement decide that. Limitation: like most offshore brands, table games and live dealer play usually contribute far less toward wagering than pokies, which narrows your options while a bonus is active.

LetsLucky

LetsLucky is rated 9.8 and advertises $4,500 plus 300 free spins. We include it here because it is the brand readers most often raise when asking whether a more modest package is easier to clear. Often it is, but only if the wagering multiple and time limit are proportionally friendlier — that needs checking against the current terms each time. Limitation: the smaller free spin allocation means less room for low-risk exploration of the pokies library before your own money is in play.

Other brands in our table, including Just Casino (up to $5,000 + 400 free spins), LuckyOnes (up to $20,000 + 500 free spins), Lukki (up to $4,000 + 300 free spins), Play FashionTV (up to $25,000 + 500 free spins), Kingdom Casino (600% up to $19,000), Betrepublic (250% up to $3,000 + 200 FS) and 22bet (100% up to € / $ 122), are assessed on the same basis. All bonus figures are maximums subject to the operator's published terms.

Payment questions we can answer generally

We cannot see your transactions, but we can explain how the money side usually works at the offshore casinos we cover. Deposits are normally instant and free from the casino's side, though your bank or card issuer may apply its own charge. Withdrawals take longer because of identity checks and internal review.

• Deposit and withdrawal minimums — each site sets its own floor and ceiling; check the cashier page before committing, as the withdrawal minimum is sometimes higher than the deposit minimum.
• Currency conversion — if a casino does not hold balances in NZD, every deposit and withdrawal may be converted, and that spread is a real cost. Where a site promotes NZD accounts, using them avoids it.
• Processing times — e-wallets generally clear fastest, cards and bank transfers slowest. Most operators also apply a pending or reversal period before processing begins.
• Verification — expect to supply photo ID, proof of address and proof of payment method before a first withdrawal. Uploading these at signup rather than at cashout saves the most time.
• Limits — daily, weekly and monthly withdrawal caps apply at most sites, and large wins may be paid in instalments.

Questions about games and what's on offer

If you are writing to ask what a site actually has, the libraries at the casinos we list generally break into a few groups. Online pokies make up the bulk: classic three-reel titles, video slots with feature rounds, and progressive jackpot games. Table games cover the blackjack, roulette, baccarat and poker variants in software form. Live dealer rooms stream real tables with human croupiers and cover the same classics plus game-show formats. Many sites also run crash and instant-win sections. We do not publish game counts unless the operator states them, because those numbers move constantly.

Two things worth asking about before you play: the RTP percentage, which is the theoretical long-run return of a game, and volatility, which describes how streaky the results feel. Both are usually shown in a game's info panel. They also matter for bonuses, since pokies typically contribute 100% toward wagering while table and live games contribute much less, or nothing at all.

Sportsbooks and the other products these operators run

Several brands on our list are not casino-only. 22bet, for instance, is widely known as a sports betting operation with a casino attached, and a number of the others run sportsbooks, virtual sports or esports markets alongside the pokies. The practical difference for you is that wallets, bonuses and terms are often separate: a casino welcome offer will not usually apply to sports bets, and sports wagers rarely count toward casino wagering requirements. If your enquiry is about a sports bonus, say so, because the rules are a different set entirely. Readers who have used UK self-exclusion schemes sometimes ask about alternatives; our guide to casinos outside the GamStop scheme covers that separate question.

Eligibility, licensing and the ground rules in New Zealand

You must be at least 18 to open an account at any casino we list, and operators verify age as part of their identity checks. Every site covered on New Zealand Online Casinos is based offshore — that is the nature of online casino play for New Zealanders, since these operators are licensed and supervised in their home jurisdictions rather than here. What that means in practice is that your consumer protection comes from the operator's licensing authority and its own terms, not from a New Zealand regulator.

Before depositing anywhere, check the licence details in the site footer, including the issuing authority and licence number, and follow the verification link where one is provided. If a site does not display that information clearly, treat it as a reason to look elsewhere. We record what operators publish; we do not certify or endorse any licence ourselves.

Also worth knowing: casinos may restrict eligibility for promotions by country, payment method or account history, and dormant accounts can be subject to fees. Read the terms attached to any offer rather than the banner.

Responsible gambling, and when to ask for help instead

If your message is about your own or someone else's gambling, tell us and we will point you to support rather than to a casino. Every reputable operator offers deposit limits, loss limits, session reminders, time-outs and self-exclusion in the account settings — these can usually be tightened immediately, while loosening them involves a cooling-off delay by design. In New Zealand, free and confidential help is available through the national Gambling Helpline and through local problem gambling services; your GP can also refer you. Please use those services for anything urgent, as we are a publishing team and not counsellors.

How we assess the sites we write about

So you know what our ratings mean when you query one: scores are editorial judgements, not customer review averages, and they are based on desk research and verification of published information rather than on play. We look at licensing disclosure, the fairness and clarity of bonus terms, the breadth of the pokies and live dealer offering, NZ-friendly banking and NZD support, withdrawal limits and stated processing times, the quality of mobile play on both phones and tablets, support availability in NZ hours, and the responsible gambling tools on offer. Information was last checked on Sep 21, 2026 by George Stewart. If you can show us something we have got wrong, we will change it.

Before you write

One tip that saves everyone time: check the operator's current terms page first, since that is the authoritative source for any offer, limit or fee, and it changes without notice. If it still does not answer your question, or if it contradicts what we have published, that is the ideal moment to email us. Include the specifics, and we will reply once a person has actually looked into it.